Shipping conditions

All confirmed orders are integrated into our system, upon completion of each order, the system automatically sends an email to the email address provided by the customer with the order details.

The transport company will send an email to the recipient with the tracking number of the shipment.
CHECK YOUR SPAM FOLDER AND/OR NOTIFICATIONS! 

In the event that the shipment is not collected by the customer and returns to our facilities, the expenses incurred for the shipment will not be refunded.

The delivery time will be the result of adding together the estimated delivery time and the interval until the order is processed.

Please note that in some cases, due to the high workload of the transport agencies, deadlines may be flexible. Feel free to contact us if you want to know the status of your order or need information on its traceability. Likewise, if you need assistance in contacting the transport agencies, our staff will be happy to assist you.

Shipments with the option of pickup at the chosen Punto Pack will remain at the selected point for 8 days.

If they are not collected, they will be returned to our warehouse.

We ship to the following geographical areas and under the following conditions:

Germany
Home Delivery
Orders 0kg–3kg	12,00 €
Orders 3kg–5kg	13,50 €
Orders 5kg–7kg	15,00 €
Service Point InPost Point
Orders 0kg–2kg	9,00 €
Orders 2kg–6kg	10,00 €
Andorra
Home Delivery
Orders 0kg–5kg	9,00 €
Austria
Home Delivery
Orders 0kg–3kg	13,00 €
Service Point InPost Point
Orders 0kg–2kg	8,50 €
Orders 2kg–4kg	9,00 €
Belgium
Home Delivery
Orders 0kg–3kg	11,50 €
Orders 3kg–5kg	16,00 €
Orders 5kg–7kg	17,50 €
InPost Pickup Point
Orders 0kg–2kg	6,00 €
Orders 2kg–4kg	7,25 €
Czech Republic
Home Delivery
Orders 0kg–5kg	18,00 €
Denmark
Home Delivery
Orders 0kg–3kg	126.80 kr
Orders 3kg–5kg	150.00 kr
Slovakia
Home Delivery
Orders 0kg–3kg	15,00 €
Orders 3kg–5kg	20,00 €
Slovenia
Home Delivery
Orders 0kg–3kg	15,00 €
Orders 3kg–5kg	23,00 €
Spain - Ceuta
Home Delivery
Orders 0kg–2kg	20,00 €
Orders 2kg–5kg	35,00 €
Peninsular Spain
Home Delivery
Orders 0kg–1kg	4,95 €
GLS Pickup Point
Orders 0kg–3kg	4,95 €
Home Delivery
Orders 1kg–5kg	4,95 €
Orders 5kg–10kg	7,00 €
Orders 10kg–15kg	9,50 €
Orders 15kg–40kg	15,00 €
Orders of 60.00 € and above	-   €
Punto Pack
Orders 3.1kg–10kg	5,40 €
GLS Pickup Point
Orders of 60.00 € and above
France
Home Delivery
Orders 0kg–2kg	12,00 €
Orders 2kg–5kg	14,00 €
InPost Pickup Point
Orders 0kg–2kg	5,50 €
Orders 2kg–5kg	7,50 €
Orders 5kg–10kg	10,00 €
Hungary
Home Delivery
Orders 0kg–3kg	24,00 €
Orders 3kg–5kg	38,00 €
Ireland
Home Delivery
Orders 0kg–2kg	22,00 €
Orders 2kg–5kg	29,00 €
Balearic Islands
Home Delivery
Orders 5kg–7kg	15,00 €
Orders 0kg–4.99kg	9,00 €
Orders 7kg–10kg	50,00 €
Punto Pack
Orders 0kg–11kg	8,00 €
Italy
Home Delivery
Orders 0kg–3kg	13,00 €
Orders 3kg–5kg	15,50 €
Orders 5kg–7kg	20,00 €
Inpost Point
Orders 0kg–2kg	6,70 €
Orders 2kg–6kg	8,50 €
Luxembourg
Home Delivery
Orders 0kg–3kg	17,00 €
InPost Pickup Point
Orders 0kg–2kg	6,70 €
Orders 2kg–4kg	7,50 €
Spain (Madrid)
Home Delivery
Orders of 60.00 € and above	-   €
Orders 0kg–3kg	4,90 €
Orders 3kg–5kg	5,00 €
Orders 5kg–10kg	7,00 €
GLS Pickup Point
Orders 0kg–3kg	4,90 €
Home Delivery
Orders 10kg–15kg	15,00 €
Punto Pack
Orders 3.1kg–10kg	5,40 €
GLS Pickup Point
Orders of 60.00 € and above	-   €
Netherlands
Home Delivery
Orders 0kg–3kg	16,00 €
Orders 3kg–5kg	17,00 €
Orders 5kg–7kg	18,50 €
InPost Pickup Point
Orders 0kg–2kg	7,00 €
Orders 2kg–5kg	11,40 €
Poland
Home Delivery
Orders 0kg–3kg	60.00 PLN
Orders 3kg–5kg	80.00 PLN
Portugal
Home Delivery
Orders 0kg–5kg	5,10 €
Orders of 5kg and above	6,50 €
Orders of 60.00 € and above	-   €
Cash on delivery + €2.50
Orders 0g–5000g	7,60 €
Orders of 5000g and above	8,60 €
GLS Parcel Shop
Orders 0g–3000g	5,50 €
GLS Parcel Shop
Orders of 60.00 € and above	-   €
In-store Pickup (Toledo and Talavera)
GLS Pickup Point
Orders 0kg–3kg	4,95 €
Home Delivery
Orders 0kg–1kg	4,95 €
Orders 1kg–3kg	4,95 €
Orders 3kg–5kg	4,95 €
Orders 5kg–10kg	7,00 €
Orders 10kg–40kg	15,00 €
Orders of 60.00 € and above	-   €
Punto Pack
Orders 3.1kg–10kg	4,70 €
In-store pickup at Talavera	-   €
In-store pickup Toledo	-   €
GLS Pickup Point
Orders of 60.00 € and above	-   €
Croatia, Estonia, Lithuania, Sweden
Home Delivery
Orders 0kg–3kg	25,00 €
Orders 3kg–5kg	30,00 €
Bulgaria, Finland, Greece, Romania
Home Delivery
Orders 0kg–3kg	28,00 €
Orders 3kg–5kg	32,00 €

 

We work with various transportation agencies being automatically assigned depending on the weight and shipping zone.