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As soon as you place an order, you’ll receive an automated confirmation email. Once payment is processed, we will ship your product within 1-2 business days unless otherwise noted. Once shipped, you’ll receive a tracking number by email to monitor your delivery.

Delivery on larger items can take from 5 - 10 days to reach most states in the continental U.S or even earlier depending on your location. Smaller items and accessories ordered seperately can expect 3 - 7 days for delivery times. 

We offer free shipping on all orders over $99 and no sales tax. 

If you don’t receive a confirmation or tracking number, please check your spam folder and if its not there please contact us at info@fyredirect.com.

Important Shipping Information:

When shipping larger items like stoves, fire places or fire pits, our freight companies use curbside delivery via tractor-trailer, requiring reasonable access to your driveway. The driver will remove your item from the truck, but you are responsible for moving it to your desired location.

Drivers usually call to schedule delivery, yet we recommend monitoring your tracking info and contacting the freight company when it reaches your area.

Freight Company Contact Details (have tracking number ready):

• YRC: (800) 610-6500
• USF Holland (Central & Midwest): (800) 456-6322
• USF Reddaway (Western States): (888) 420-8960
• ABF Freight: (800) 610-5544
• Saia: (800) 456-7296

Smaller items and accessories purchased separately will be shipped via UPS, FedEx, or similar carriers. Once your order is processed, you’ll receive a tracking number to monitor your shipment and estimated delivery date.

You can read more about our shipping policy by clicking here. 

Damaged Product Policy

At Fyre Direct, we take great care to ensure your products arrive in perfect condition. However, in the rare event that a product arrives damaged, we kindly ask you to follow the steps below:

1. Inspect Upon Delivery:
   Please inspect the package thoroughly before signing for it. If you notice any visible damage to the packaging or product:

• • Refuse the shipment and notify the delivery personnel. The damaged product will be returned to us, and we will promptly send you a replacement at no additional cost.

2. After Delivery Inspection:
If you discover any damages after the package has been signed for and accepted, please:

• • Take clear photos of the damaged product and packaging.
  • Email the photos along with your order number and details to info@fyredirect.com as soon as possible.

We will work quickly to resolve the issue and provide you with the necessary support to either replace the damaged item or issue a refund where applicable. 

Thank you for your understanding and cooperation.