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Frequent questions

• What is the cost of returning a product?

  The return of the value of the order is free and complete during the 14 days following the receipt of the order. Of course, remember that the return shipping costs are at your expense. You can consult the complete return policies here.

• What is the shipping cost?

  Depending on where you place your order from and the weight of the package, the shipping cost may vary. In any case, on the cart page you can calculate the shipping price before making your purchase.

• What do I do if an item has arrived broken?

  When an article presents some damage caused in transport, you have 24 hours from the moment of receipt to notify us and be able to manage the incident.

• What payment methot can I use?

  Electrotodo.com has the most common means of payment in each country: cards, gateways, transfer. You can verify your payment method before making your purchase.

• Can I pick up my order at a collection point?

  Clear! In addition to home delivery, you can pick up the order at collection points, you just have to select it before payment and find the location that suits you best.

• What should I do to find the spare part or accessory I am looking for?

  Write the model of your appliance in the search engine on our website to find your spare part and if you already know it, write the reference of the part you need.

• ¿Cuánto cuesta la devolución?

  La devolución tiene el mismo coste del porte abonado en su momento.